VIRUS Acceptable Use Policy
A. General Terms
The following terms and conditions in this Section apply to all
Internet-related Services obtained by Customer from VIRUS. ANY CUSTOMER
WHO DOES NOT AGREE TO BE BOUND BY THESE TERMS SHOULD IMMEDIATELY
STOP USE OF THE SERVICES AND
NOTIFY VIRUS ACCOUNT MANAGEMENT SO THAT THE CUSTOMER’S SERVICE CAN
BE CANCELLED. In the event of a conflict
between the Commercial Service Agreement and this AUP, the terms of this AUP will govern. Questions regarding this AUP and complaints of violations of this policy can be directed to abuse@virusclan.org.
1.
Illegal Activity. Use of the Services for any activity that
violates, or constitutes an attempt to violate, any local, state, federal or
international law, order or
regulation, or to engage in tortious conduct, is a
violation of this Policy. You may not use the Service to harm or
attempt to harm a minor, including, but
not limited to, by posting, possessing, disseminating, or transmitting material
that is unlawful,
including child pornography or obscene
material or material that infringes on the copyright of another.
2.
Spamming/Unsolicited Bulk E-Mail. Sending unsolicited
mail messages, including, without limitation, commercial advertising
and informational e-mail is spamming and is
prohibited. Customer may not post to any Usenet or other newsgroup, forum, or
list articles
which are illegal or inappropriate in the local
forum or are off-topic according to the charter or other owner-published FAQ or
description of
the group or list; send unsolicited mass
e-mailings, send or forward chain letters; use the VIRUS Service as a maildrop for responses; and/or (d)
falsify user information, including
forging, altering or removing electronic mail headers. Customer may not
reference VIRUS or any related
entity (e.g. by including "Organization:
VIRUS" in the header or by listing an IP address that belongs to VIRUS or
any related entity) in any
unsolicited e-mail even if that e-mail is
not sent through the VIRUS network. VIRUS uses several spam reporting web sites
including, but not limited to, SpamHaus and SORBS, and these web sites may change from
time-to-time. Listing on one or more of these
web
sites, or any other spam reporting web site, of (i)
the Customer’s name including fictitious names (d/b/a or aliases); (ii) one of
Customer’s
employees in connection with the use of the Customer’s service, or an alias of
such employee(s); or (iii) the VIRUS IP space
provided to Customer will result in
immediate termination or suspension of Service to Customer. Each case will be
individually investigated
by VIRUS and VIRUS may condition reconnection
or reprovision of Service upon removal of the listing
from the spam reporting web sites.
3.
Harvesting/Spidering/Spyware. The
collection of e-mail addresses, screen names, or other identifiers of others
(without their
prior consent), a practice sometimes known as spidering or harvesting, or participating in the use of
software (including "spyware") designed
to facilitate this activity or use of a list
obtained from such means is not allowed. A user suspected or found harvesting
email addresses may
be blocked from sending mail until VIRUS is
satisfied that the activity has been stopped.
4.
Bandwidth Limitations. The Customer must comply with the
then current bandwidth, data storage and other limitations on the
Services. Customer may not use the
Services in a manner that places disproportionate burden on the network or
impairs the Service received
by other Customers.
5.
End Users. If Customer allows others (end users) to use
the Service, Customer is responsible for ensuring that end users comply
with this AUP. VIRUS may disconnect Service if an
end user violates this AUP. The Customer must also make contact information
publicly
available, and must respond promptly to
any complaints. Complaints regarding the Customer's end users shall apply to
the Customer
B.
VIRUS Acceptable Use Policy
This
Acceptable Use Policy applies to VIRUS mail Customers and end users. Each
Customer may have a domain account and each account may have one or more end
user.
When
utilizing mail servers owned by VIRUS, users are restricted to 30 recipients
per message.
1.
Features and Limitation of the VIRUS Mail Service.
a.
Forwarding/Filtering of Incoming E-Mail. VIRUS is not responsible for the forwarding of
e-mail sent by Customer or end user
where the account has been suspended or
terminated. Such e-mail will either be returned to sender, ignored, deleted, or
stored temporarily at
VIRUS’s sole discretion. As owner of the
equipment and other resources utilized to provide services, VIRUS has the legal
right to block electronic
communications from other entities
on the Internet. Whenever possible, the party being blocked shall be made aware
of such action before it
occurs, however, VIRUS has the right to disable
immediately any account in order to forestall further abuse or damage to e-mail
systems. Should
this occur, the Customer shall be notified as
soon as possible. Unsolicited advertisements or solicitations sent from other
networks which
reference e-mail accounts hosted at VIRUS
shall be treated as if they originated from the account referenced, unless
there is evidence that the
message originated with some unrelated
party.
b.
Anti-Virus alert. VIRUS mail servers employ virus detection
and prevention methods. If a virus or malware is discovered in an
email, the virus or malware will be cleaned or
deleted. No report will be sent to the customer, since most infected email
contains a ‘fake’
reply address. VIRUS abuse department may contact
the customer upon receiving a complaint.
c.
Trash Folder retention. Messages that remain in the Trash
folder on the VIRUSMail server for 30 or more after
receipt will be
deleted without notice. A message in the
trash folder may be retained indefinitely by downloading it with a client or
moving it to alternative
folder.
C. Web Hosting
This Acceptable Use Policy applies to VIRUS Web Hosting. VIRUS
reserves the right to add, delete, or modify any provision of this Web Hosting
Policy at any time without notice. Any party seeking to report any violations of the VIRUS AUP may
contact VIRUS via e-mail:
1.
System and Network Security. VIRUS will not change passwords to any account
without proof of identification, that is satisfactory
to VIRUS, and that may include written
authorization with signature. In the event of any partnership dissolution,
divorce, corporate
reorganization, or other legal
proceeding involving Customer and the Service, VIRUS may put the account on
hold and suspend services until
the situation has been resolved to VIRUS’s reasonable satisfaction. Under no circumstances
will VIRUS be liable for any losses incurred by
Customer during this time of determination of ownership, or
otherwise. Customer is responsible for all accounts,
sub-accounts, and
alternative account names associated with
the Customer’s principal account. The Customer is responsible for ensuring full
compliance by all
users of that account with Customer's obligations
under the Agreement and this AUP. A Customer account may not be transferred
without
prior written approval from VIRUS. The Customer is
responsible for maintaining the confidentiality of his/her password. In the
event of a breach
of security through the Customer’s account, the
Customer will be liable for any unauthorized use of the VIRUS services,
including any damages
resulting therefrom,
until the Customer notifies VIRUS’s Customer care
staff.
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2.
Misuse of System Resources. It is a violation of this policy
to employ posts or programs which consume excessive CPU time or
storage
space; to permit the use of mail services, mail forwarding capabilities, POP
accounts, or auto responders other than for their
Customer’s account; or to resell access to CGI scripts installed
on our servers. VIRUS shall determine in its sole discretion
whether Customer is
misusing system resources.
3.
Servers. A user shall not use another site's mail
server to relay mail without the express permission of the site. If the
Customer
sells
or resells advertising or web space to a third party then the Customer will be
responsible for the contents of that advertising and the
actions of that third party. VIRUS has
the absolute right to reject any advertising or other third party content that
is illegal, offensive or
otherwise in breach of the then current
AUP for Web Hosting. If the Customer refuses to remove any advertising or other
third party content
deemed
objectionable by VIRUS, VIRUS may terminate the Services.